Kraków Airport Arrivals (KRK)

Flight Arrivals at Kraków Airport

Krakow Airport is a hub for LOT Polish Airlines, Ryanair, Wizz Air, and Buzz. Poland is the second busiest country in terms of the volume of passengers served annually and the 63rd busiest landing field facility in Europe in 2019, with over 14 million tourists, including 3.3 million foreign travelers.

Arrival of local and foreign travelers has been one of Krakow’s generating sources of income. Therefore, new transportation systems have been added in the metro.

In addition to road access by private car or taxi, the airport has added other options: train and bus.

Inbound guests are advised to check their belongings before aircraft disembarkation. Signages are provided for passengers leading to the Arrivals Hall.

The baggage claim area is located before the arrivals hall after the passport and security check with free baggage trolleys near the baggage carousels.

Rental Cars Services at Kraków Airport

Kraków Airport offers several rental car services at the airport upon your arrival. Rent-A-Car companies have offices at the airport located at all stands - passenger terminal, level +1.

In renting a car, drivers must have an International Driver's License (IDL) or an official translation in the language of the country of rental. They must have the necessary documents to support their driver's license, such as a valid ID/Passport, proof of billing, or a bank statement that shows their address.

For more information, visit our car rental section.

Taxi Services at Kraków Airport

The official taxi service at the airport is Krakow Airport Taxi. The vehicles are located right next to the passenger terminal.

Vehicles are available at the airport 24/7. You can also book or order your taxi online or by phone.

The call center is open daily from 6:00 to 22:00. 

Train Services at Kraków Airport

Krakow Airport has a train station near the passenger terminal, precisely behind the multi-story car park connected by a footbridge.

The SKA1 suburban line operates from the Airport to Kraków Główny (Main railway station) and Wieliczka. The service resumed in September 2015. It takes about 17 minutes to get to the city center and 20 minutes to Wieliczka (for Salt Mine).

Trains are equipped with air conditioning, power outlets, WiFi, and ticket machines. It also provides spaces for disabled passengers and persons with reduced mobility (PRM).

Bus Services at Kraków Airport

Public buses link the airport day and night with the central railway and bus station in Krakow and the ICE Congress Centre.

Three Agglomeration Bus Lines serve Krakow Airport: 209 and 300, and one night line: 902.

Recent departures of the city buses are presented on the screen near the information desk in the main hall.

The stop for buses is located in the central bus shelter marked with the number 2- in the area of the terminal footbridge. More information about buses to and from Kraków Airport.

Bus tickets are available at the ticket machine inside the passenger terminal (Arrivals Hall).

Hotel Shuttle Services at Kraków Airport

Kraków Airport is accessible by shuttles to and from hotels. Hotels near the airport offer shuttle to their guests upon booking their accommodation. However, fees may apply depending on your destination.

Shuttles can pick up and drop off guests at the kiss and fly parking area by the main access road to the passenger terminal.

For more information, visit our hotel page.

Rideshare Services at Kraków Airport

Rideshare services can pick up and drop off passengers at Krosków Airport. Book your preferred rideshare service through your rideshare app on your smartphone.

Rideshare services such as Uber, Lyft, and Bolt provide transfers to and from Kraków Airport. Drop off area is at the departure level, alongside regular passengers and taxis. For inbound passengers, you can set up your pick-up location through your apps and wait for your driver to pick you up. Be sure to check the details of your ride through your app or call/message the driver.

Parking Services at Kraków Airport

Two parking options are available at Krakow International Airport; the Short-Term Kiss and Fly and the Long-Term Parking.

The airport car park also has spaces for disabled drivers. They have more expansive spaces for the cars of disabled drivers for their convenience. These spaces are marked with appropriate symbols.

For more information, visit our parking page.

Other Services at Kraków Airport

Krakow Airport offers several amenities and facilities for the comfort of its guests. Facilities for Persons with Reduced Mobility, such as Financial Services, Charging Stations, play areas for children, vending machines with baby products, self-service bag drop, manicure services, nap zones, and an animal playground inside the passenger terminal.

Disabled Passengers at Kraków Airport

Disabled persons have the right to special assistance at the airport and during their flights. The airport and the airlines are obliged to give free aid to the disabled and to provide them with proper facilities according to EU regulations (EC 1107 directive dated 5/07/2006). At Kraków Airport, services and assistance for the disabled are provided by their handling agent - the WAS - KRK Airport Services Ltd.

When booking your flight, inform the airlines and travel agency (either when filling in a reservation form or booking by telephone or Internet) of your exact needs and the nature of your disability. This will allow the appropriate aid and efficient service at the airport to be prepared in advance.

There is a unique "blue path" at the airport. It is an innovative system of signs and unique help points, which makes it easier for disabled persons to travel through the airport and reach terminal facilities.

Airlines have cars to transport the disabled, including persons in wheelchairs and the wheelchairs themselves. There is also a designated spot for disabled people on the Kiss&Fly bay.

Other modes of transportation at Kraków Airport are also adapted to transport disabled persons.

Regulations concerning the nature and extent of special assistance for disabled persons provided by the airport are included in the Code Of Correct Proceedings For Serving The Disabled And Reduced Mobility Persons Travelling By Airplane.

Wi-Fi at Kraków Airport

Stay connected on your socials with the airport's free WiFi. Kraków Airport provides a free WiFi connection for passengers. The network's name is KRK Free WiFi.

Baggage Claim at Kraków Airport

Once you arrive at Kraków Airport, you must go through the security control to get to the baggage claim area before the arrivals hall.

Carousels are the baggage carts near the baggage for passengers with multiple pieces of luggage.

We advise you to check your personal items and luggage before disembarking the aircraft and leaving the airport.

Information Desk at Kraków Airport

There are information desks and help points inside Kraków Airport for passengers needing assistance and inquiries.

Smoking at Kraków Airport

Smoking is allowed at Krakow Airport if you do it in designated areas. A smoking area is generally accessible before you enter the VIP Terminal.

There is a smoking booth in the airside location of the passenger terminal, specifically on Floor level +1, next to the post-security area.

Lost and Found Section at Kraków Airport

Traveling can sometimes be exhausting, especially when you are traveling for hours. Due to exhaustion, you tend to forget or lose personal items, especially for arriving guests.

For lost items, contact your airline or Krakow Airport's Lost Luggage Office at +48 12 639 36 95 or e-mail them at lostandfound@krakowairport.pl.

The Lost & Found Office is located at the passenger terminal, level +1 (next to the Security Check Point).

The office is open Monday to Friday from 8:00 AM to 4:00 PM. It is closed on Saturdays, Sundays, and public holidays.

Pick-up of items is only possible during office opening hours.

Items found in the passenger terminal, excluding luggage lost in air transport or items left on board the aircraft, are handed over to the Lost and Found Office at the airport. Passengers who have lost their luggage after arriving in Krakow should report it to one of the Lost Luggage Offices.

The owner must be the one to pick-up the lost and found item and should provide the necessary document, such as a valid identification card for proof. If otherwise, please comply the Annex 4 to the BRZ Regulations. Write an authorization letter on behalf of the person authorized to collect the item, along with the information clause.

Restrooms at Kraków Airport

There are several toilets inside the terminal of Krakóv Airport, including toilets designated for PRMs (Persons with Reduced Mobility). Just follow the signages posted in every area of the airport.

Nursing Mother Stations at Kraków Airport

Krakow Airport understands that traveling with children could be challenging for parents; therefore, they have delegated special facilities for parents traveling with children. It can be utilized while waiting for their flights, including Nursing Mother Station.

You will find lockable rooms for parents with babies for a comfortable feeding of babies with a changing table, feeding chair, sink, microwave for heating baby food, and other amenities at the terminal. Changing tables are also available in the toilets.

ATMs at Kraków Airport

Getting cash at Krakóv Airport is very easy. ATMs are available at the airport, and a bank, Bank PeKaO SA, is located at the Passenger terminal level +1.

Always check with your banks before traveling to determine if they allow cash withdrawals in other countries and whether they charge for overseas use.

Currency Exchange at Kraków Airport

There are two currency exchange kiosks at the Krakóv Airport. You will find one at the arrivals hall and one at the Check-in hall.

Opening hours for the currency exchange at the arrivals hall are Monday to Sunday from 8:45 AM - 1:00 PM, while the one at the Check-in hall opens from 1:30 PM - 6:15 PM.

It does not hurt to be prepared. You can have your local currencies exchanged at your place of origin before your travel. Consult with your banks for currency exchange, or if they allow cash withdrawals to the country you are traveling to so that you do not have to bring a wad of cash with you.

Food and Beverages at Kraków Airport

You can choose from several restaurants and cafes to fill your hungry stomach and soul with caffeine while waiting for your flights or when you arrive at Krakóv Airport.

Baccone Trattoria, Coffee Minut Express, Jet Bistro, Costa Coffee, and Eat&Fly are only a few on the list of restaurants and cafes you can choose from.

Shopping at Kraków Airport

Looking for a gift or souvenir? Krakow Airport has several shops you can find for last-minute gift shopping.

Pet Relief at Kraków Airport

Krakow Airport is the first airport in Poland to introduce a unique facility for four-legged friends. Within its premises is a paddock equipped with drinking water, benches, baskets, containers with pet-waste bags, animal toys, and obstacles such as hurdles, ramps, and jumps.

Only the animals using air transport, police dogs, and assistance dogs for people with disabilities can enter the passenger terminal, according to the regulations.

Airlines usually apply an extra charge for allowing an animal to travel inside the aircraft. It is advisable for guests traveling with pets to inform their airline ahead of time because the number of animals permitted on board is often limited. Larger animals can sometimes be transported as air cargo in compliance with special regulations.

Contact your airline to determine what rules and charges apply for further information.

Ticketing Service at Kraków Airport

You can buy airline tickets and fly to Krakow Airport. Ticket desks for Norwegian, Finnair, Eurowings, Norwegian, Swiss, Lufthansa, British Airways, EasyJet, WizzAir, Lot Polish Airlines, and other Star Alliance members, Aegean, flydubai, Jet2.com, and Ryanair are all located at the ground level in the public area of the terminal.

Ticket desks are open on the carriers' days and times of operation.